We have a 90% sexing guarantee. For errors that exceed the guarantee, we will refund difference between pullet and cockerel prices. Sexing errors must be reported when chicks are not more than 10 weeks old.
No credit will be issued for any reason after the birds are 18 weeks old.
There is a $10 cancellation fee for all live orders. No live orders may be cancelled within two (2) weeks of the ship date.
There is a $10 fee for changing a chick order (such as switching breeds, etc.). Orders cannot be changed within two (2) weeks of the ship date.
Reshipments for loss are subject to availability and minimum shipping requirements. If eligible, we will reship only once. Thereafter, we will issue a refund only.
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